TERMS OF SERVICE
This website is operated by Water Street Profile Services Inc.. Throughout the site, the terms “we”, “us” and “our” refer to Water Street Profile Services Inc.. Water Street Profile Services Inc. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The Profile Services Inc., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless The Profile Services Inc. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of British Columbia Canada
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at [email protected]
Schedule C – MAILBOX Terms and Conditions
This agreement is made between The Profile Inc. a body corporate, (the “Agent”), DBA Water Street Profile, who is an agent and services provider for the addresses of Suite 200 – 375 Water Street, Vancouver, British Columbia, V6B 5C6, 535 Thurlow Street, Vancouver, BC, 120 Lonsdale Ave, North Vancouver (the “Properties”) and the subscribing applicant, referred to as the (“Client”), made in the City of Vancouver, Province of BC, and is governed by the laws of the province of BC..
GENERAL TERMS & CONDITIONS
Section 1.0 GENERAL USE
a. The Client hereby authorizes the Agent to accept on Client’s behalf, Postal Mail delivered by Canada Post or Mail or Parcels delivered by a Commercial Courier that include mail items received by Agent and accepted in the Client’s name and which have been deposited in the Client’s Mailbox.
b. Agent operates as an Agent of Canada Post, but is not responsible for Canada Post operations, including but not limited to service strikes, service restrictions for any reason as notified by Canada Post such as weather or issues relating to COVID restrictions and limitations.
c. As the Client’s authorized agent for receipt of mail, the Agent shall accept all mail, including registered, insured and certified items. Unless prior arrangements have been made, the Agent shall only be obligated to accept mail, or packages delivered by Canada Post or Commercial courier services, for items which require a signature from the Agent as a condition of delivery. In the event the Client refuses to accept any mail or package, the Agent may return the mail or package to the sender and the Client will be responsible for any postage or other fees associated with such return.
d. The Agent shall refuse to accept on behalf of the Client “postage due” mail and /or COD items. No exceptions.
e. Client is also solely responsible for the payment of any and all customs, duties, tariffs, taxes, and/or other charges or fees and any nature relating to the import shipment of mail and or packages to the Client.
f. The Client hereby agrees that the Client will not use the virtual mailbox or any other service for any unlawful, illegitimate or fraudulent purpose or for any purpose prohibited by Canadian federal and/or provincial regulations. Client further agrees that any use of the virtual mailbox shall be in conformity with all applicable federal, provincial, and local laws.
g. Only the person or persons identified on the original application form shall be authorized to make changes and hand out instructions to the Agent. To add or change authorized person, the Client must complete the additional account name form with full details for the newly authorized person. In the event of death or incapacity of the Client, the Agent will require the appropriate documents from the Probate Court, the executor of the estate, the trustee or other similar person or entity before releasing mail or packages to the requesting party.
h. Upon signing this Agreement, the Client shall provide two forms of valid identification, one of which shall include a photograph. If payments are to be made by a credit card, information on the credit card must match the submitted identification.
Section 2.0 PROPRIETARY PROPERTY
a. The Virtual Addresses to which we own the exclusive copyrights of are as follows;
• 200 – 375 Water Street, Office 8XXX, Vancouver, BC, V6B 0M9 Canada
• 200 – 120 Lonsdale, Office 2XXX, Vancouver, BC V7M 2E8 Canada
• 100 – 535 Thurlow Street, Office 1XXX, Vancouver, BC V6E 3L2 Canada
b. The Virtual Addresses listed above are PROPRIETY PROPERTY of Agent and the USE IS BY PERMISSION ONLY BASED ON THE TERMS AND CONDITIONS OF THIS AGREEMENT. The Agent reserves the right to request that you remove our address from your websites or any digital or print version of it’s publication, whether online webs pages, social media posts or print or physical collateral or signage.
c. Client must format the Address in the exact format required by Canada Post without modification as set forth by the Agent. Mail received by Customer must bear the delivery address that contains the following elements.
d. Canada Post sorts your mail by your Postal code Line 4, then your address line 2, so make sure your line 2 is correct. We sort you mail by line 3. And Google My Business looks at Line 3 as well to identify your business in a unique business address, not shared like other services.
e. Please DO NOT use the words P.O. Box or Suite in your address as the use of these words will cause confusion with Canada Post’s own postal box system and could delay mail delivery.
f. Line 3 is reserved for your Unique Office or Private Mailbox Number. You have the options to use the following for example if your unique mailbox number is 8XX8, options are;
• Office 8XX8
• Unit 8XX8
• PM# 8XX8
• Private Mailbox #8XX8
Line 1 Your Name or Business Name Your Name or Business Name Your Name or Business Name
Line 2 200-375 Water Street 200-120 Lonsdale 100-535 Thurlow Street
Line 3 Office 8XXX Office 2XXX Office 1XXX
Line 4 Vancouver, BC V6B 0M9 Vancouver, BC V7M 2E8 Vancouver, BC V6E 3L2
Line 5 Canada Canada Canada
Section 3.0 INDEMNITY
THE CLIENT EXPRESSLY AGREES THAT THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES (WHETHER EXPRESSED OR IMPLIED). USE OF THE MAIL SERVICE IS AT THE CLIENT’S SOLE RISK. THE AGENT MAKES NO WARRANTY THAT THE MAIL SERVICE WILL MEET USER’S REQUIREMENTS, THAT THE MAIL SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE. THE CLIENT UNDERSTANDS AND AGREES THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF OR FROM AGENT’S WEBSITE IS DONE AT THE CLIENT’S OWN DISCRETION AND RISK AND THAT THE CLIENT WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE RESULTING TO CLIENT’S COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA. CLIENT HEREIN AGREES THAT THE CLIENT IS SOLELY RESPONSIBLE FOR THE EXPORT AND IMPORT OF ITS PACKAGES AND SHIPMENTS. CLIENT HEREIN AGREES THAT THE TOTAL AMOUNT OF LIABILITY OF THE AGENT, IF ANY, FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED $100 REGARDLESS OF THE NATURE OF THE CLAIM.
THE CLIENT AGREES TO PROTECT, INDEMNIFY, DEFEND AND HOLD HARMLESS THE AGENT AND IT’S RESPECTIVE AFFILIATES, SUBSIDIARIES, PARENT CORPORATIONS, FRANCHISEES, OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES FROM AND AGAINST ANY AND ALL LOSSES, DAMAGES, EXPENSES, CLAIMS, DEMANDS, LIABILITIES, JUDGMENTS, SETTLEMENT AMOUNTS, COSTS AND CAUSES OF ACTION OF EVERY TYPE AND CHARACTER ARISING OUT OF OR IN CONNECTION WITH THE USE OF POSSESSION OF THE MAILBOX, INCLUDING WITHOUT LIMITATION, ANY DEMANDS, CLAIMS AND CAUSES OF ACTION FOR PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM SUCH USE OR POSSESSION, FROM FAILURE OF THE CANADIAN POSTAL SERVICE OR ANY COMMERCIAL COURIER SERVICE TO DELIVER ON TIME OR OTHERWISE DELIVER ANY ITEMS (MAIL, PACKAGES, ETC.) FROM DAMAGE TO OR LOSS OF ANY PACKAGE OR MAIL, OR THE MAILBOX CONTENTS BY ANY CAUSE WHATSOEVER, AND FROM ANY VIOLATION BY CLIENT OF APPLICABLE FEDERAL, PROVINCIAL OR LOCAL LAWS.
Section 4.0 TERM AND SUBSCRIPTIONS
a. Subscriptions or Plan rental terms are on a month by month term. Your subscription and fees are renewed and due each month unless you request a cancelation of your subscription, please see Section 5. Termination.
b. The Client agrees to pay in advance all applicable rental fees for the duration of Client’s rental agreement. Service and postage fees are all due and payable in advance and the Client agrees that the Agent may hold mail and packages until the account is paid in full. There are no refunds for cancellation of any services. Mailbox service fees and other related fees stated herein are subject to change.
c. The renewal of an annual rental agreement: One (1) month prior to the expiration of the current annual contract, the Agent will issue an email notice of renewal. Client will be required to inform Agent by email, the decision to renew or not renew the contract prior to the end of the current contract. If Client allows the contract to expire, there are no new account renewal fees however Client will be required to pay a new deposit. If the renewal occurs prior to the expiry date, the renewal fee will be waived.
d. The Agent reserves the right to change service fees at any time. Any changes to the monthly or annual plan fee will be subject to a 30 day written notice from the Agent to the Client.
e. For renewals of month to month rental agreements, the Client agrees to allow automatic re-billing of your preferred payment method until cancellation notice is given.
Section 5.0 TERMINATION
a. Client may terminate or cancel this agreement immediately upon notice by email after a three (3) month commitment period. The Client cannot cancel the Agreement within the first three months of the Agreement. No notice period required. No final payment or deposits held.
b. The Client agrees that the Agent may terminate or cancel this Agreement for good cause at any time by providing the Client with fifteen (15) days written notice. Good cause shall include but is not limited to: 1) Client abandons the virtual mailbox; 2) Client uses the virtual mailbox for unlawful, illegitimate or fraudulent purposes; 3) Client fails to pay monies owed to the Agent when due; 4) Client receives an unreasonably high volume of mail or packages; 5) Client engages in offensive, abusive or disruptive behaviour toward other Clients of the Agent or the Agent’s employees; and 6) Client violates any provision of this Agreement. Client acknowledges that, for the purpose of determining good cause for termination of this Agreement, as provided herein, are the actions of any person authorized by Client to use the virtual mailbox and will be attributed to the Client.
c. The Agent shall notify the Client at least thirty (30) days in advance of any changes in the Agent’s address or services. In such case the Client shall have the right to cancel this agreement effective from the date of change or renew the agreement under the new terms. In case of cancellation the Client shall be reimbursed for any prepaid (but unused) mailbox rental, less any outstanding charges owed to the Agent. Under no circumstances will the Agent be liable for any costs, damages, losses incurred by the Client due to the change of the Agent’s address or services.
d. Upon Expiration, Cancellation or Termination of this Agreement, the Agent may:
i. Hold the Client’s mail or parcels in the Agents office for sixty (60) days. The Agent may, provided the Client pays the postage, packaging material, and forwarding fees in advance forward any mail items to former Client. The Agent will provide a quote from Canada Post for the postage amount plus Agents handling fees of $25 and provide invoice for immediate payment. Upon payment, Agent will forward mail.
ii. After sixty (60) days the Agent will return mail back to Canada Post as “Return to Sender
iii. It is the Client’s responsibility to provide the specific instructions to the Agent regarding any final mail forwarding needs prior to the expiration, cancellation or termination of this Agreement. The Client agrees that his/her failure to prepay and/or provide clear instructions for mail forwarding prior to the end of the Agreement will automatically convey his/her desire not to forward and/or store their mail, and authorizes the Agent to discard and/or destroy ALL mail received after the Agreement expiration date.
iv. Discard or destroy any “Unsolicited Mail” (e.g., bulk mail; mail addressed as “occupant”, “current resident” or similar designations; or coupons, advertising or other promotional material) delivered to or remaining at the Agent’s location.
v. Agent will determine Mail or Parcels to be Abandoned in the event Client does not respond or reply to email alerts, and attempts to contact Client with the Clients contact information provided upon registration of services. At Agents discretion of sufficient repeated notice to pickup or coordinate the forwarding of such mail or parcels, the Agent will consider mail or parcels to be abandoned and will charge storage fees and abandonment fees to Clients account and will proceed to dispose of such mail and parcel items.
vi. Upon (60) days after the expiration, cancellation or termination of this Agreement, the Agent may refuse any mail or package addressed to Client and delivered to the Agent and Return to Sender any of the Client’s mail or package delivered to or remaining at the Agent at such time.
vii. At the end of the rental period, the Agent shall reimburse the Client for the unused part of deposit related to mail forwarding, paid by the Client. In this event, with a delay of 8 weeks from the end of rental period or cancellation of service, the Agent will send the Client a check for the unused balance of the deposit, paid initially by the Client. The delay of 8 weeks is needed to ensure that all mail arriving after the end of the Agreement will be forwarded to the Client
viii. The Agent is not responsible for any mail or packages not delivered, lost, or damaged in transit.
Section 6.0 NDA – NON-DISCLOSURE AND PRIVACY
a. If Client agrees to a plan where the Agent is authorized to Open and Scan the contents of the Clients mail, the Agent agrees to a Non-Disclosure Agreement (NDA) with the Client to keep your mail contents confidential and completely private. No Information is given to anyone. Except officials of government agencies (including the police and all license inspectors) or demanded by a court order.
Section 7.0 LIMITATIONS
a. Fair usage applies to the volume of Mail and Parcels the Client is authorized to receive under the published plans where promotional words may be used such as “unlimited” or if the details of the volume are not specified.
b. Fair usage of Mail received is based on the weight and dimensions that can fit within an Over Size Envelope in a bi-monthly forwarding period. Dimensions and weight of a stuffed envelope is 9’ x 12’ envelope or 229mm x 305mm x 20mm and limited to 100g in weight. This is approximately 10 standard letters and is the fair volume in a bi-monthly period.
c. If mail exceeds the above over-volume limits, Agent will hold mail until the next forwarding scheduled date and proceed to fit in the next envelope. If mail continues to exceed the over-volume, Client will be forwarded the additional envelope with an additional forwarding fee of $3.50 per envelope plus postage (current Canada Post regular mail within Canada rates will apply).
d. Mail handling services are subject to limitations of mail dimensions and frequency and are subject to fee changes according to possible fee changes or dimensions changes by the Canada Post policies.
e. Agent will maintain the right to adjust prices, service limitations and policies at the Agents sole discretion. Agent will notify and provide Client of any plan payment fee changes 30 days in advance by email or written notification delivered to the Clients mailbox. Agent can change non-plan fees, such as service & handling fees, without notice.
f. Mail that is generally termed as junk mail such as mail drop advertising, brochures or unsolicited mail will NOT be forwarded unless requested by Client.
g. Small package receiving is limited to three (3) deliveries per week. No more than 3 deliveries in one day and up to a maximum of 3 packages per delivery and are held for immediate pickup.
h. Clients must pick-up packages within 5 days of notification. A package dimension is limited to 12”x12”x5”.
i. Additional charges will apply for receiving and storage of additional packages and larger packages.
j. Specials, promotions and service bundles. Agent may offer specials, promotions and service bundles from time to time and are subject to change without notice. Bundled prices are only available during the time of the promotion period and are for new Clients only.
k. In the event that, for whatever reason (including, without limitation, as a result of any marketing or promotional campaign) you envisage a material increase in the volume of mail to be handled pursuant to the Mail forwarding Service, you will notify us in writing as soon as you become aware of the circumstances likely to give rise to such change in volume. Where the expected or actual increase is more than 20% in any one calendar month, above the average monthly volume prior to that month, we reserve the right, on notice in writing to you, to increase the Fees payable in respect of the Mail forwarding Services proportionate to the amount of the increase and/or to invoice you for Fees in advance on account of future Fees that may accrue.
l. Bulk Mail Sending is prohibited. Agent cannot provide bulk mail sending services. Definition of Bulk Mail Sending is a service of sending bulk mail using our virtual address provided to CLIENT as the sender address on an envelope.
m. Shredding services are limited to 20 letters per week. Letters and envelopes will be scanned on the address side only and emailed to the client. Clients will have three options and instructions on how to reply: “forward” or “shred” or “hold for pickup”.
n. Open Mail and Scanning and the Digitizing of Mail contents is the service provided where Agent is authorized by Client and is requested to open the letter or envelope and scan the contents.
o. Open/Scan limitations. Volume of content scanning is limited to the similar volume of forwarding. The fair volume of scanning is limited to approximately 2 letters per day, or approximately up to 20 letters per bi-monthly period. Fair volume of scanning are letter contents where the number of pages do not exceed 10 pages per letter. Agent may determine over-volume limits and will notify Client that additional fees may apply for over-volume of fair usage of open scanning
p. Cheque Deposit Service include the confidential opening of letters and envelopes that contain cheques and physically deposit cheques to a local bank within the 1-mile proximity of the agent address. Safe-guard procedures are as follows. Cheques are recorded on a ledger of 5 entries and signed off by one individual. Cheques deposit by ledger is physically deposited at the requested bank by a second individual.
Section 8.0 Current Published Plans and Fees
Publication Date: October 26, 2020
A. Essential Virtual Address Plan – $45/mon
a. Choice of 3 Vancouver addresses
b. Alerts when you have mail
c. Courier receiving * (see Covid restrictions)
d. Mail Pickup during office hours * (see current Covid restrictions)
B. Virtual Mailroom Plan – $85/mon
e. Choice of 3 Vancouver addresses
f. Alerts and a photo of the outside of your mail
g. Mail Forwarding bi-monthly
h. Mail Pickup during office hours * (see current Covid restrictions)
C. Digital Mailbox Plan (save the planet and $10 dollars) – $75/mon
i. Choice of 3 Vancouver addresses
j. Alerts, and we open and scan the full contents of your mail, digitize to pdf files and email to you. After 60 days, we shred the contents and dispose in an environmentally complaint method
k. Forwarding of official documents, for example, such as a drivers license, credit card, or a certificate are included in this plan and will be included in the bi-monthly forwarding.
l. No requirement to forward mail, no stuffing more envelopes and stressing Canada Post, and the environment
m. Optional; We offer check deposits and forwarding of official documents if requested
D. WFH + Virtual Office Plan – $145/mon
n. All the features and benefits of the Essential Virtual Address Plan
o. + 150 in monthly credits, we call coins to redeem for workspace or meeting space (noncumulative)
p. Our meeting rooms are from $35/hr to $100/hr, our hotdesks are $25/day, so as an example, you could redeem your coins for 6 day passes per month. Or 1 ½ hour booking of our 12 person executive board room with studio quality audio/visual zoom room. Or 4 ½ hours per month to book our huddle meeting rooms.
q. And last but not least, a cup of freshly brewed locally roasted coffee from our inhouse barista and social café. 12oz Oatmilk Latte Members only price $4
ADD-ONS and ADDITIONAL FEES
E. Mail Forwarding additional Request, (next day)
a. Upon request, Agent will forward your mail the (Next day), $15 per forward. Plus Canada Postage fees which may vary depending on weight of contents. Canada Post Regular Mail Service or applicable service. Forwarding to any Canada, US destination. Forwarding outside North America to be confirmed and agreed postage fees paid in advance.
b. Over-volume limitations or additional envelope exceeding limitations $3.50 per additional envelope (please refer to section 7.0)
c. Forwarding to International destinations are at the Agents approval. Postage and fees to be agreed and paid in advance.
F. Check Deposits
a. Check Deposits, (Next day) on request, $20 per deposit upon request, (up to 5 checks per deposit)
b. Check Deposits (Unlimited Plan), $80/mon fair usage policy applies, Next Day, No request necessary, Automatic service. Up to 5 checks per deposit, Up to 100 checks per mon max (fair usage) If there are more than 5 checks in a deposit, we will add them to the next day. If the volume accumulates, an additional $20 per deposit would be applied.
G. Additional one-off fees
a. Additional Parcel: $4 per additional package will apply for receiving.
b. Storage fees of $1/day will apply for storage beyond 15 days.
c. Change of Address. Client is permitted to change mail forwarding address. In this event, the Client must complete the change in forwarding address form. Notification of any change in forwarding address should be at least fifteen (15) business days in advance. For any change in mail forwarding address, the Client agrees to pay an administrative fee of $15.
d. Additional Company or Personal names in LINE 1 of the address.
e. Over-volume open/scanning where determined is $3.5 per letter and its contents
H. Fees for Renewals and fees for Canceled and In-Active accounts
a. Accounts terminated as a result in fee payment arrears or defaults will require a re-activation of the account and a new deposit. No addition fees
b. Mail handling after the termination of an account will require the standard forwarding request of $15 plus $20 handling fee
c. Mail open and scanning fees after the termination of an account will be $20 scanning and handling fee per letter.
d. For Parcel handling for In-active or canceled accounts: The Agent will provide a quote from Canada Post for the postage amount plus Agents handling fees of $25 and provide invoice for immediate payment. Upon payment, Agent will forward mail.
Section 9.0 Restrictions and Notices
Date: Oct 26, 2020
Please note, COVID restrictions
A. Picking up Mail in person. Pickup mail is Only open in our 120 Lonsdale Location. Business hours Monday – Friday from 9:30AM to 3:30PM .
B. Currently we have suspended pickup in our 375 Water Street or 535 Thurlow location for Covid reasons and until further notice.
Type of website: Ecommerce
Effective date: 1st day of Jan, 2021
www.theprofile.ca (the “Site”) is owned and operated by Water Street Profile Services Inc. Water Street Profile Services Inc is the data controller and can be contacted at:
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.
We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.
By using our Site users agree that they consent to:
When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.
You can withdraw your consent by: Contacting the Data Protection Officer.
Legal Basis for Processing
We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.
We rely on the following legal bases to collect and process the personal data of users in the EU:
Personal Data We Collect
Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the following information:
Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:
This data may be collected using the following methods:
How We Use Personal Data
The data we collect automatically is used for the following purposes:
The data we collect when the user performs certain functions may be used for the following purposes:
Who We Share Personal Data With
We will not sell or share your data with other third parties, except in the following cases:
If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.
How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved.
You will be notified if your data is kept for longer than this period.
How We Protect Your Personal Data
In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee’s termination.
While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.
Your Rights as a User
Under the GDPR, you have the following rights:
We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.
How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our privacy officer here:
Do Not Track Notice
Do Not Track (“DNT”) is a privacy preference that you can set in certain web browsers. We do not track the users of our Site over time and across third party websites and therefore do not respond to browser-initiated DNT signals.
How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:
A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.
We use the following types of cookies on our Site:
If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the _____________________________________________________________________________.
If you have any questions, concerns or complaints, you can contact our privacy officer,
(604) 637-9725 , at:
or by letter mail at
55 Water Street, Vancouver, BC
or email at